Dear Member,
In the best interest of our members and employees, we have moved to drive-through service only at all of our branches
The drive-throughs will be open normal hours, 9:00 am to 5:30 pm Monday thru Thursday and 9:00 am to 6:00 pm on Friday.
If you are in need of services such as instant issue debt cards, taking out a loan, or access to safety deposit boxes; please call 800-252-6525 between 9:00 am and 5:30 pm to make an appointment. Our live call center will continue to be available 24/7 to assist you.
Your safety is our number one priority. As the coronavirus/COVID-19 situation continues to evolve, we're dedicated to helping you stay healthy and informed. Your personal and financial health are important to us and we want you to know we’re taking every necessary precaution to protect you and our employees, while continuing to provide a seamless banking experience.
We are closely monitoring guidance from the Centers for Disease Control and Prevention (CDC) and local health officials for assistance in our decision making.
We are dedicated to ensuring everyone’s safety and well-being, while continuing to serve your financial needs without interruption. The CDC has indicated, given the nature of the virus, a good way to minimize risk is to reduce contact with others. Fortunately, we have digital banking tools you may use to reduce the need for personal contact, or even leaving your home.
If you are not already using our Online Banking service you can enroll here. Once you’re registered on line, you can download our mobile banking App by visiting either the Apple App Store or Google Play on your device. You can also use our CardLock app to monitor your debit and credit card activity (Apple App Store or Google Play).
We continue to have people available by phone 24/7 at 1-800-252-6525 to help you with any questions or simple transactions. Surcharge-free ATMs for members are available at each of our branches. You can also use any CO-OP Network ATM with no ATM surcharge, but you will accrue a small non-PCCU ATM fee. Click here to locate a CO-OP ATM.
Some of the Steps we are Taking:
- Increasing the frequency of cleaning and sanitizing our branches
- Keeping our employees Informed
- Encouraging them to keep themselves safe by frequently washing their hands and staying home if they are sick
- Eliminating visits to branches by business partners/vendors
Protect Your Personal Health
From washing our hands to banking online, there are actions we can all take to stay safer. Here are a few tips to keep in mind as we move forward together.
They include:
- Stay home unless absolutely necessary
- Avoid close contact with others/social distancing
- Avoiding touching your eyes, nose and mouth
- Covering your mouth or sneeze with a tissue then immediately throw your tissue in the trash
- Washing your hands with soap and water for at least 20 seconds
For the latest updates visit our website at www.peoplescu.org. We remain committed to serving our members. Please know that your health and safety, along with your financial well-being, are our chief concerns.
To help our members during this difficult time we are offering a Skip-A-Pay to prioritize your well-being. Just complete and return a signed coupon for each loan you wish to defer.
We have temporarily moved to drive-through service only at all of our branches. The drive-throughs will be open normal hours, 9:00 am to 5:30 pm Monday thru Thursday and 9:00 am to 6:00 pm on Friday. If you are in need of services such as instant issue debit cards, taking out a loan, or access to safety deposit boxes; please call 800-252-6525 between 9:00 am and 5:30 pm to make an appointment. Our live call center will continue to be available 24/7 to assist you.
Sincerely, People’s Community Federal Credit Union
