Recently, members have been receiving fraudulent calls and text messages from individuals falsely claiming to be from the credit union’s fraud department. They are asking for extensive information, including your debit card number and PIN. They may even be able to spoof the credit union’s phone number. If you receive one of these calls, do not give out any of your account information and simply end the call. If you receive a text message indicated your card is locked, do not respond by phone or text. While you may receive a call from our fraud department for unusual activity on your debit card, we will not ask for any detailed account information. Notification of a locked card would only come through our Cardlock app, not a text message. Unfortunately, the credit union is unable to reimburse you for any lost funds resulting from you sharing confidential information.
For more information on this type of scam, click here.